REGULATION

TERMS OF USE 

Jovino Jewelry (hereinafter: "the Company") is a private limited liability company established by Aviva Jovino, which designs and manufactures a collection of handmade jewelry and fashion accessories (hereinafter: "the Products"). On this website, you can purchase items from the collection and choose to receive them via registered mail, with a courier, or to pick them up from the studio. For any inquiries, please contact us via email at marketing@yam-amen.com, by phone at
050-2004446, or via WhatsApp at +1-813-922-8557.

DEFINITIONS

In this regulation, the defined terms will have the following meanings:

• A. The Company – Jovino Jewelry
• B. The Website – The website www.jovinojewelry.com
• C. The Products – The products offered for sale on the website subject to these terms.
• D. Order Execution Day – The day on which the credit card company approved the transaction made by the customer.
• E. Business Days – As customary in the economy.

 GENERAL TERMS

1. The website serves as a virtual store for selling the Company’s products advertised on the site.
2. These terms regulate the relationship between the Company and the buyers and/or users of the site and have contractual significance.
3. The Company reserves the right to change these terms without prior notice at its sole discretion.
4. Entry to the website and/or use thereof is conditional upon your acceptance of all the terms of use contained herein.
5. All intellectual property rights and copyrights related to the site and to the products are owned by the Company. It is strictly prohibited to copy, distribute, modify, and/or transfer any information contained on the site to third parties without the Company's prior written consent.
6. The images on the site are intended for product identification purposes. The Company is not responsible for inaccuracies arising from technical limitations.
7. The Company reserves the right to change the information on the site, including product prices and shipping rates, at its sole discretion without prior notice.
8. The Company does not guarantee that the products displayed on the site will be available in stock at the time of ordering. It may take up to 28 business days to create the requested product.
9. It is strictly prohibited to use the site for commercial purposes.
10. The Company reserves the right to cancel any order in cases of errors in publication on the site or lack of stock.
11. The Company reserves the right to prevent and/or limit the use of the site for any user at its sole discretion, without prior notice and without the need for justification.
12. The Company shall not be liable for any damage resulting from the use of the site or for purchases made through it.
13. The Company is not responsible for any damages caused by entering other websites whose addresses appear on this site, over which the Company has no control.
14. Users are required, as a condition of use of the site, not to use it for illegal purposes and/or prohibited by law, and in accordance with this, it is also prohibited to use the site in any way that may cause damage and/or excessive load and/or alteration of the site and/or interference with its content. Additionally, it is prohibited to use the site as a link to other websites.
15. Upon registering on the site, you will be given the option to subscribe to the Company's newsletters. If a customer does not wish to receive such newsletters after registering on the site, she can remove her name using the link at the bottom of the newsletter, and the customer is responsible for removing her name whenever she no longer wishes to receive newsletters from the Company.
16. This agreement is governed by the laws of the State of Israel; therefore, any dispute arising in connection with this site and/or its use and/or the products sold herein shall be subject to the jurisdiction of the courts in Tel Aviv District.
17. All notices, other than notices regarding orders as per the mechanism provided on the site, shall be in writing and sent by registered mail. Such notice shall be deemed to have been received by the Company within 72 hours from the time of its dispatch by registered mail or delivery if delivered in person.

ONLINE PRODUCT PURCHASES

1. The Company will accept, at its discretion, credit cards from credit card companies recognized in Israel. Alternatively, products can be purchased from the Company via WhatsApp.
2. In cases where a purchase is made with an invalid credit card and/or the credit card company and/or any electronic wallet service, including PayPal, does not honor the charge based on the purchase transaction, the Company will contact the customer to complete the transaction or cancel it, as applicable.
3. All prices published on the site are in new shekels and include VAT. However, the option to make purchases in euros or US dollars is also available.

DELIVERY TIME OF PURCHASED

1. Products on the site are made to order within 28 business days from the date of order receipt (orders placed after 14:00 will be processed the following day) and will be sent to the customer immediately thereafter, with reasonable delivery time being up to 5 business days from the completion of the product. In practice, the expected delivery time is a maximum of 33 business days from the date of order, subject to circumstances beyond the Company’s control, such as postal service activity. For transactions requiring the Company to ship products abroad, the aforementioned time frame will not apply, and delivery times will be determined solely by the shipping company, with no responsibility on the Company regarding the actual delivery date.
2. It is clarified that the Company will not bear any additional costs, such as costs for replacing and/or returning products, taxes, customs, and shipping costs, regardless of whether the delivery destination is within Israel or abroad.
3. The customer acknowledges that products will be sent by a recognized courier service and/or Israel Post, and therefore the Company bears no responsibility for any delays caused by the courier service and/or Israel Post.
4. Notwithstanding the foregoing, there is an option to collect the product from the Company’s store at 16 HaTalmi Street, Ramat Hasharon, or alternatively to receive the product via private courier to the customer’s address, subject to additional charges determined by the Company.
5. It is also expressly clarified that ordering products from the Company is subject to the delivery areas of Israel Post and/or the courier company. Accordingly, the Company shall not be obligated to provide delivery service for products to areas not specified above, even in cases where such an order has been placed and accepted on the Company’s website.

PRODUCT EXCHANGE AND ORDER CANCELLATION POLICY

The customer is hereby granted the right to exchange the product purchased through the Company and/or cancel the order, subject to the following cumulative conditions:

1. The product is listed in the Company’s inventory and was not prepared as a special order, and additionally is not swimwear (for swimwear, see sub-section 9 below).
2. The customer has notified the Company by phone at 050-2004446 of their desire to exchange the product for another product and/or cancel the order, all within 48 hours of receiving the product.
3. The item is sent to the Company via registered mail, while keeping the tracking number.
4. Exchanges or cancellations will be processed within 14 days of receiving the product, while the product remains in new condition and has not been used, unless the item was sold at a discount (sale), in which case it may only be exchanged within 7 days of receipt. It is clarified that it is not possible to cancel an order for an item sold at a discount (sale).
5. If the customer has met the cumulative conditions as set forth in sections 4.A. to 4.D. above, the product will be exchanged or the order will be canceled, as applicable, and the customer will be entitled to a refund in accordance with the provisions of the Consumer Protection Law, 1981, and the Consumer Protection Regulations (Transaction Cancellation), 2010.
6. The refund, if applicable as part of a cancellation of a transaction and/or product exchange, will be made to the credit card used for the order, with the refund being processed during the next billing cycle in accordance with the credit card company’s policy.
7. Cash refunds will not be granted for transactions made by credit card.
8. The customer will bear all costs associated with the return or cancellation of the transaction.
9. According to the directives of the Ministry of Health, it is not possible to return, exchange, or cancel a purchase of swimwear.
10. The Company shall not bear any responsibility regarding the quality of the product and/or its usability in cases where the use of the product is contrary to the Company's instructions, including cases where the product has been washed contrary to the instructions or if the customer has entered the sea or a pool with it.

ACCEPTANCE OF TERMS AND TERMINATION OF AGREEMENT